FAQ
Delivery
How Much Is Delivery?
To qualify for Next Day Delivery orders must be placed by 1pm (Mon-Fri) for same day despatch. We aim to dispatch your order within 1 working day. Our standard delivery takes 3-5 working days, occasionally this can take a little longer so please allow 10 working days before contacting our Customer Service department. We generally use Royal Mail for most deliveries, higher value or larger items will be sent via our Courier. If you have any questions regarding delivery please contact us by info@justcolour.co.uk
- Standard Delivery (Estimated 3-5 working days) £1.99
- Royal Mail 1st Class (Estimated 2-5 working days) £3.99
- Next Working Day Courier (1 Working Day) £5.99
How can I track my order?
Express delivery – If you have opted for our Express delivery service there are a number of ways to track your order. An email with tracking information will be sent to the email address you used to check out. Simply follow the link in the email for the latest information regarding your delivery. If you have provided a mobile number, the tracking information will also be sent via an SMS message.
Economy delivery – All our Economy deliveries are now fully tracked and sent via Royal Mail. Full tracking details will be provided with your dispatch email.
If you are unable to locate your parcel, please contact customer services using our contact us page.
Returns
If the item is faulty/damaged or you have received the incorrect item please contact us by mail at info@justcolour.co.uk
Payment
Is it safe to use my credit or debit cards online?
We understand that security when shopping online is essential.
Thats why the second you enter the order process, every piece of information that is transferred between you and us is 128 bit encrypted using SSL encryption. So even if it was intercepted, it would be useless information.
Please look for the padlock when you enter the secure sections of our site. The small padlock normally appears at the bottom of your screen. You can also check the address bar, normally it will start http:// , however when you enter the secure pages it will add an “s” therefore it will begin https://. All our transactions are processed using Stripe or PayPal. We do not see and therefore do not store any card details.
What type of payment do you accept?
We accept the following types of Payment:
Credit Cards – Visa, MasterCard & AMEX
Debit Cards – Maestro, Visa Debit, Visa Electron
Other Methods – PayPal
Orders
Can I Amend My Order?
This depends on the status of your order, where possible we will amend your order. Please call us or email us and we will do our best. Please note once an order status has been changed to ‘Shipped’ then we are unable to amend the order.
I've received my order but it's wrong/damaged?
While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged then please contact us and we will to our best to correct this as quickly and painlessly as possible.
I haven't received my order yet?
If you think your order should have been with you already then please check the standard delivery times below. Occasionally standard delivery can take a little longer so please allow 10 working days before contacting us.
Standard Delivery (UK) – Normally 3/5 working days
1st Class (UK) – Normally 1/2 working days
Next Day (UK) – Next working day by 5:30pm
Europe – Normally 5-14 working days
I am having problems ordering online?
If you experiencing problems ordering online then please call or email us and we can either take your order over the phone or we can talk you through the order process.
Can I cancel my order?
If you need to cancel an order please contact customer services immediately by mail at info@justcolour.co.uk and we will try to stop your parcel, although this can not be guaranteed as we process and ship orders very quickly. Don’t worry, if your order is dispatched, if you call our customer service team we might be able to recall the delivery back to us or tell you how to return it.